Best Foot Forward Webinar
We are excited to announce our webinar with FAHP. We look forward to discussing our solution for the unable to contact population on October 26th @ 10 am EST.
We are excited to announce our webinar with FAHP. We look forward to discussing our solution for the unable to contact population on October 26th @ 10 am EST.
PRESS RELEASE
For Immediate Release
Contact: Jessica Migdal, Business Development Manager
[email protected] | 312-407-7940
Best Foot Forward Reaches a Special Milestone – Hires its 100th Employee
Best Foot Forward (BFF), a health resource management firm specializing in helping government-insured managed care health plans, announced today it just brought on board its 100th active employee. The firm, founded in 2009, has been growing at a rapid clip over the last couple of years — despite the challenges of doing business during the COVID-19 pandemic.
“We’re very proud of this achievement,” explains BFF co-CEO Rich Dudley. “For any small business, this is a major milestone.” Byron Dennis, BFF’s other co-CEO, agrees. “We couldn’t be more pleased with the rate Best Foot Forward is growing and our ability to bring new employment opportunities to these local communities.”
Best Foot Forward’s mission is to assist health care organizations and government-insurance payors to first locate, re-establish contact, and then connect them to their new members or with their hard-to-reach, high-utilization, or target-risk group members. BFF is known within the health management industry for having a best-in-class success rate of 50% in reconnecting to what is referred to as ‘Unable to Contact’ members.
A majority of the employees BFF has brought on board is to man its Call Centers. Just this past May, BFF opened a brand-new Call Center outside of Chicago to expand and enhance its already successful engagement services and to consolidate the entire team into one prime location for more efficient, centralized calling. The employee who has the honor of becoming the 100th hire is Tanzyanika Hampton, who works at this Hillside, IL Call Center location, which is operated by Best Foot Forward Solution Services (BFFSS), a division of Best Foot Forward Sales.
BFFSS President Lennette Roberts was a part of the recent celebration to acknowledge the BFF milestone and to celebrate. “We’re so pleased to have Tanzyanika on board, as well as all of our BFFSS team members, many of whom have been working remotely recently. We expanded last spring into this new facility, because we outgrew our last space. Now we’re ready to begin hiring even more workers and work to reach our next employment goal,” says Roberts.
Dudley and Dennis explained that they still have room to grow as they fulfill the BFF motto to: ‘Locate, Educate, and Engage.’ “Our journey continues as we put our own ‘best foot forward’ into a new and exciting era for us,” said Dennis.
ABOUT BFF
Best Foot Forward (BFF), a certified minority-owned business, is headquartered in South Florida, with offices in Illinois, Indiana, Ohio and Pennsylvania. BFF’s mission is to provide integrated programs using insight-driven solutions that focus on delivering a clear process to connect, communicate, and assist managed care members and plan providers.
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Best Foot Forward Launches All-New Call Center to Further Enhance Its Superior Phone-Based Engagement Services
MONDAY, MAY 3, 2021 – Best Foot Forward (BFF), a health resource management firm specializing in helping government-insured managed care health plans, announced today the opening of a brand-new Call Center to expand and enhance its already successful engagement services. The Call Center, located in Hillside, Illinois, about 15 miles west of Chicago, is operated by Best Foot Forward Solution Services (BFFSS), a division of Best Foot Forward Sales. The new larger Call Center will once again bring team members back (from working remotely from home because of COVID) into one centralized location.
“We couldn’t be more pleased with this new larger Cook County facility, as we outgrew our last space,” explains BFFSS President Lennette Roberts. “This new space allows us the room to consolidate the entire team into one prime location for more efficient, centralized calling. The move also offers us easier access, room to grow, improved infrastructure, and enhanced IT security — as we work to ‘Locate, Educate, and Engage’.”
Best Foot Forward’s mission is to assist healthcare organizations and government-insurance payors to first locate, re-establish contact, and then connect them to their new members; or with their hard-to-reach, high-utilization, or target-risk group members. BFF is known within the industry for having a best-in-class success rate of 50% in reconnecting to what is referred to as ‘Unable to Contact’ members.
With an industry standard for Medicaid payors not being able to contact some 30% to 60% of their enrollees, Best Foot Forward provides a valuable fix that helps plan members better utilize their existing insurance coverage, thus improving plans’ health outcomes as well as addressing quality gaps as measured by HEDIS scores and other state and federal performance metrics. BFF carefully customizes and designs health engagement solutions and phone-based strategies to help health plans meet key targets and enhance member communication, patient education, and financial goals. These efforts also help reduce the gaps in care experienced by minority members.
“Our new Call Center will allow us more streamlined and enhanced internal collaboration,” explains BFF Co-CEO Byron Dennis. “This new facility along with our highly-effective location tools and phone-based strategies will surely result in higher engagement rates. With the opening of our new Center today, we begin a new, exciting era for Best Foot Forward.”
ABOUT BFF
Best Foot Forward (BFF), a certified minority-owned business, is headquartered in South Florida, with offices in Illinois, Indiana, Ohio and Pennsylvania. BFF’s mission is to provide integrated programs using insight-driven solutions that focus on delivering a clear process to connect, communicate, and assist managed care members and plan providers. www.bestfoodforwardsales.com
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Best Foot Forward (BFF), a health resource management firm specializing in member engagement services, is proud to announce its recent affiliation as a new member/partner/business associate with two leading national healthcare associations — Medicaid Health Plans of America (MHPA) and as a Preferred Vendor with the Association for Community Affiliated Plans (ACAP). MHPA represents the interests of the Medicaid managed care industry through advocacy and research to support innovative policies that enhance the delivery of comprehensive, cost-effective, and quality healthcare for Medicaid enrollees; ACAP represents health plans that service their members through Medicaid, Medicare, and Children’s Health Insurance Program (CHIP) and collectively provide health coverage to more than 20 million people.
“Best Foot Forward is thrilled to become members of both these exceptional organizations and looks forward to becoming active participants,” explains Byron C. Dennis, co-CEO/partner of Best Foot Forward. “Our company works with health care organizations — primarily government insurance Managed Care health plans — to help them re-establish contact with existing members and connect with new members, hard-to-reach, high-utilization, or target-risk group enrollees. Because MHPA and ACAP provide so much valuable assistance in helping their health plan members better serve Medicaid beneficiaries, this is just a perfect fit for us. We’re honored to work together for common goals.”
Founded in 2009, Best Foot Forward provides quality and comprehensive member engagement services for today’s MCOs. Headquartered in South Florida, with offices in Illinois, Indiana, Ohio and Pennsylvania, BFF uses its innovative “Locate, Educate and Engage” approach to help identify and then reconnect managed care members with plan providers.
With an industry standard of Medicaid payors not being able to contact some 30% to 60% of their members, BFF provides a true fix that helps address quality gaps measured by HEDIS scores and other state and federal performance metrics.
“At Best Foot Forward, we fully understand that when insurance providers are unable to make contact with a significant portion of their Medicaid/Medicare member population, then they’re unable to offer their services and improve health outcomes,” explains Dennis. “To resolve this, we have designed a comprehensive strategy that encompasses an amazing assortment of tools that garners unprecedented results at affordable prices. On average, we engage over 50% of the assigned members. No other firm can make those types of substantiated claims.”
“The simple fact is that health plans can’t manage their members’ care without engaging with them,” states Rich Dudley, Best Foot Forward’s other co-CEO/Partner. “We have a notable and successful track record of locating and engaging with health plan members. BFF enables the fulfilment of the managed care vision.”
ABOUT BFF
Best Foot Forward (BFF), a certified minority-owned business, is headquartered in South Florida, with offices in Illinois, Indiana and Pennsylvania. BFF’s mission is to provide integrated programs using insight-driven solutions that focus on delivering a clear process to connect, communicate, and assist managed care members and plan providers. www.bestfoodforwardsales.com