Achieving Member
Engagement
By delivering specially customized health engagement solutions, Best Foot Forward empowers Medicaid Managed Care Organizations (MMCOs) to achieve crucial targets and enhance overall performance.
Services Provided
New Member Welcome Calls
Wellness Outreach
Gaps in Care (HEDIS)
Non-Clinical Health
Risk Screens
Warm Transfer to Case Management
Member Redetermination
Reinforcing Efficiency & Effectiveness
Our tailored services improve member engagement, patient education, and financial outcomes through streamlined processes that optimize the use of existing coverage.
RESULT
Supports better healthcare outcomes and aids health plans in elevating their HEDIS scores.
We enhance our support by assisting with Health Risk Screen (HRS) completion and facilitating warm transfers to a dedicated support team.
RESULT
Ensures that members receive comprehensive support and timely care, addressing their needs effectively and efficiently.
We help health plans manage the onboarding process for newly enrolled members, addressing common issues, such as missing or inaccurate contact information.
RESULT
Provides for a smooth transition for new members, facilitating their integration into the healthcare system and enhancing their overall experience.
Breaking Down Real-World Scenarios
HRS Completion
Challenges:
Medicaid health plans often struggle to deliver quality services due to member confusion during transitions to Managed Care models. Uninsured members may feel overwhelmed and use Emergency Rooms as primary care centers. Additionally, unstable housing, transportation issues, and frequently changing contact information complicate communication. Accurate health risk assessment and clear plan benefit information are crucial for effective member engagement.
Solution:
Completing HRS documentation, health plans can better understand their members’ health needs, tailor interventions, and improve overall health outcomes while enhancing the efficiency and effectiveness of their care management strategies.
Warm Transfers
Challenges:
When a member is contacted by our call center, they may have complex health or social needs that go beyond general support.
Solution:
Instead of simply transferring members to a new department, a warm transfer ensures that the Case Management team is fully briefed on the member’s situation. This approach creates a seamless handoff, minimizing frustration and confusion for the member while allowing Health Plan specialists to provide the right level of care without unnecessary delays.
